 An efficient and effective office secretary gives good image of a business organization. A professional secretary is a great assistance to his boss. Steady appearance of new information technologies demands periodical refreshing knowledge and skills from people who want to work as a secretary and even experienced professionals. Decision makers are overloaded by information and official duties so they need skillful office secretaries to systematize information and share some functions. The more skills secretaries have, the more time manager will have for more responsible parts of work. And organization as a whole will function more effectively.
The correspondence secretary course has been designed to give basic knowledge for beginners and renew or improve knowledge and skills of secretarial staff in the public, private and national sector organizations. The course will help participants to learn executive secretarial skills.
Who may be a participant?
People wanting to get qualification of official secretary, current secretaries and administrative assistants of the public, private and non-profit sector organizations whose desire is to enhance their skills and knowledge.
Methodology
It will be an interactive course.
The secretary course provides training in:
– Office technologies;
– Administrative office procedures;
– Personal computer basics, keyboarding and Internet basics;
– Office finances and management.
Objectives
After the end of the comprehensive training course participants will be expected to:
– develop an understanding of effective office environment;
– segregate important tasks and prioritize them;
– learn how to effectively deal with internal and external customers;
– know how to write various types of letters/memos; and
– learn techniques of effective oral and written communication.
Contents
→ The Right Environment (overview of the office environment, skills office secretaries must have, facilitating supervisor’s work, future challenges);
→ Effective communications (telephone and reception, body language, overcoming communication hurdles, listening skills);
→ Time management for greater efficiency (prioritization, handling interruptions);
→ Business Correspondence (letters, memos, precedence, protocol);
→ Dealing with Customers (your role in dealing with customers, common courtesies, finding what your customer really want, how to react when things go wrong);
→ Organizing and Managing Meetings (planning and organizing meetings, four P’s of effective meetings, some do’s and don’ts in managing meetings);
→ Office Filing System (computerised filing, manual filing).
Do you want to get secretary skills or enhance your qualification? Do it at home with a help of correspondence course, not wasting extra time and money.
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